Phases and life cycle, stakeholders, tools and techniques, PM processes, project integration management, project plan development, overall change control, project scope management, project time management processes, project cost management, project quality management, project HR management, project communications management, project risk management, project procurement management, Statement of Work (SOW), project management organisation.

Operations strategy, competitiveness, business strategy, productivity measures, product design, services design, process design, total quality management, supply chain management, capacity planning, work system design, labour specialisation, scheduling, project management.

HRM themes, knowledge economy, the 5 HR roles, business environment of HRM, strategic dimensions of HRM, types of strategic planning, HRM in organisational context, recruitment process, developing HR, managing performance, employment benefits, working environment and HRM, managing conflicts, trade union recognition, equality, diversity and dignity at work, grievance and discipline procedures, redundancy and HRM, ethics and HRM, globalisation and HRM, managing teams, leadership competence.

Definitions of quality, statistical quality control, control charts, estimation of process capability, enumeration and analytical studies, descriptive statistics, quality control models, ISO systems, accreditation bodies, measurement systems, testing and calibration, establishing a quality management system, managing processes.

Operations management, production mission and strategies, strategic capacity planning for products and services, defining and measuring capacity, process selection, process types, facilities layout, location planning and analysis, quality specification and cost, process improvement, supply chain management, lean management, design of work systems, operations strategy.

HR as strategic partner, competitive challenges influencing HRM, HR planning and forecasting, recruitment, training needs analysis, performance measurement, employee development, performance management, employee benefits, employee engagement, pay structures, team dynamics, 5 stages of team development, successful change management, factors of leadership, leadership styles.